poor customer service

Posted by shakeitup on 9/16/2007

As a new customer, I called to make an appointment on a Saturday morning three weeks in advance. I drove a distance of 60 miles from my home to Cathedral City, only to find that Abby's Coiffures was closed. I waited 30 minutes after calling the store number and getting no answer. Then I left a note in the door mail slot asking Abby to call me with some kind of explanation why I was stood up that morning. She never called, so I called her the following Saturday and she gave me this "poor me story" that she's never taken a Saturday off and "FORGOT" my phone number while she was gone. New customers, BEWARE of making appointments with this salon!